News & Updates

January 31, 2017

Service Mapper: Our First Step Towards True Service Management

Service Mapper 1
Applications are IT’s reflection of the business processes a company is automating. Applications are collections of Services which essentially model and deliver specific business processes. A management tool would presumably... Read more...
January 10, 2017

Managing Quality of Service (Part I): Management, Service, Quality and Model

Monitoring is a tool. It is one of many tools in the hands of the IT department used to deliver the best service to their customers, be they company-internal or... Read more...