January 31, 2017
Service Mapper 1
Service Mapper: Our First Step Towards True Service Management
Applications are IT’s reflection of the business processes a company is automating. Applications are collections of Services which essentially model and deliver specific business processes. A management tool would presumably...
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January 10, 2017
Managing Quality of Service (Part I): Management, Service, Quality and Model
Monitoring is a tool. It is one of many tools in the hands of the IT department used to deliver the best service to their customers, be they company-internal or...
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