How iOFFICE uses Instana to Manage the Performance of their Containerized Microservice Applications


Previously we have written about the challenges of finding root cause in complex, high scale applications (see “There is no Root Cause in Microservice Applications”). As we have matured our APM capability, we have discovered there are 6 core capabilities needed to successfully tackle these challenges, and one of those is “Focus and Filter”, or, the ability to eliminate the noise and drill into what matters. This blog will go deeper into why this is important and how iOFFICE, one of our customers, leverages this unique capability.

There are two challenges with managing the performance of microservice applications; complexity and scale. Let’s talk about scale. iOFFICE is a very interesting study. iOFFICE would be classified as small to medium enterprise, but their application stack is quite advanced. Here are some of their numbers:

  • 33 cloud hosts, split between the UK and US
  • 74 Containers
  • 300 “components” of middleware (linux, JVM, Tomcat, Docker, ElixirL, NodeJS, Play Framework,, etc.)
  • 1200 microservice APIs
  • Over 6,000,000 requests/messages between their microservice APIs per day

Those are impressive numbers for a small team! Now let’s put ourselves in the shoes of Jeff Newton, their head of DevOps:

“We typically release new code about 5 times per week. Since I do not write that code, it’s tricky for me to understand how new releases impact the overall performance of the iOFFICE web application. Instana not only monitors our performance, but when we have an issue, I can drill into exactly where the problems are, filter out the noise and focus in on only what matters.”

Instana Founder and CEO Mirko Novakovic recently published a detailed blog titled: Introducing Dynamic Focus for Application Performance Management. Dynamic Focus is a “directed search” capability which enables ANY user to instantly focus down and visualize only what they care about in their Enterprise environment. The challenges of Scale and Complexity are directly addressed with the Dynamic Focus capability because the DevOps user is able to view the enterprise in smaller consumable chunks.

Devops engineers need to ask questions. Human brains use language to ask questions. One can break plain language devops questions into several categories:

  • Infrastructure questions
  • Services questions
  • Health questions
  • Version management questions
  • Problem solving questions

For Instana to answer questions, Dynamic Focus has re-purposed the Elasticsearch DSL language, which we will simply call a “query”. Let get started with an enterprise with 13 Hosts and 48 Containers running 11 unique Services. But through all this, the goal is always to enable the answering of inquiries about the structure and health of your ever changing enterprise environment.

In the form of a request in plain english, we say:

Show me all hosts running Mongo

Once the query is executed, ALL of the resulting Views/Dashboards apply this filter to their respective visualizations of components. This means that the user only sees Infrastructure, Services, Traces and Events/Issues/Incidents that are “related” to the MongoDB Database (defined by the last query). Here are some more examples:

Focus on all MongoDB instances

Now, let’s refine the search a bit further:

All Mongo Instances in the Shop Service Mongo Cluster
in the “prod-11” AWS Production Service

Now, let’s look at some queries that are focused on diagnosing problems and are slightly more “dynamic.”

First Question:

“Show Me All of the Infrastructure and Services Currently
Affected with an Open Issue or Incident”

LIKE ALL OTHER Dynamic Focus queries, once the query is executed, the GUI will only visualize Infrastructure, Services, Traces and Events correlated via that query. We keep emphasizing this aspect because it’s more than and better than a “Search”. Search return a list of results only and drops any context.

Dynamic Focus enables the following:

  • Focused View – find the needle in the haystack across all your hosts, middleware, services and even individual traces
  • Contextual View – It’s only the entities related to the “Shop Service”. Only Infrastructure, Flow Map, Events and Traces for the “Shop Service”
  • View with LESS NOISE – extraneous components and data are filtered out to give the User only what they want to see.

The next query is interesting because it’s created automatically just by clicking on any Incident. Clicking on either an Active or Inactive Incident will instantly apply the following search filter:

The event.type:incident again will only show you Infrastructure, Services, Traces and Incidents and Events that are correlated to the respective Incident. This applies to BOTH Real Time and Historical Incidents.

How iOFFICE utilizes Instana

For organizations like iOFFICE with 100s of elements under management and an intricate environment, the Instana solution offers visibility into every aspect of their technology and application processing. Key benefits of the solution have been:

  • Zero configuration effort
  • Automated monitoring and alerting of performance, again with zero configuration
  • Automatic root-cause analysis

Jeff Newton from iOFFICE commented

“Overall, we like the Instana solution because it gives us precise visibility into every layer of our tech stack as well as an understanding of how our applications are performing. We never have to configure rules or mess with plugins, it just automatically discovers the whole environment.”
Kenton Gray, the CTO at iOFFICE, added

“Instana has been a unique addition to our team in that it really brings Ops and Development together by providing clarity when investigating a problem.”
As for their use of Dynamic Focus,

“It was so powerful, my first thought was it’s a search engine, or some kind of a magnification tool. The reality is it’s both of these things.”
The Instana Dynamic Focus capability is available today and included with the Dynamic APM product. Contact Instana to see a Demo or start a Trial today.

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Instana, an IBM company, provides an Enterprise Observability Platform with automated application monitoring capabilities to businesses operating complex, modern, cloud-native applications no matter where they reside – on-premises or in public and private clouds, including mobile devices or IBM Z.

Control hybrid modern applications with Instana’s AI-powered discovery of deep contextual dependencies inside hybrid applications. Instana also gives visibility into development pipelines to help enable closed-loop DevOps automation.

This provides actionable feedback needed for clients as they to optimize application performance, enable innovation and mitigate risk, helping Dev+Ops add value and efficiency to software delivery pipelines while meeting their service and business level objectives.

For further information, please visit