IT Alerting Management

August 31, 2022

The world is changing and advancements in technology are re-shaping how humans and intelligent systems interact. According to Gartner, emerging technologies for 2022 fit into three main themes: evolving immersive experiences, accelerated artificial intelligence automation, and optimized technologist delivery. Smart innovations in virtual reality, artificial intelligence, and software automation are accelerating at a pace that requires real-time tracking, alert, and response systems. And oftentimes, immediate software remediation. Organizations with observability monitoring systems that feature out-of-the-box automated alerting tools are uniquely adept to manage and negate risks that are associated with the increasing complexities of technology innovation.

Organizations lose market share and consumer confidence when software glitches produce inconsistent operating functionality. In fact, rapidly discovering and fixing incidents and vulnerabilities only grows in importance as software continuously evolves and as society becomes increasingly dependent on software systems in all aspects of modern life. For instance, product development engineers at Meta Reality Labs are building an immersive virtual reality platform that will allow user-generated avatars to practice yoga on Mars, explore the ancient ruins of Ayutthaya or share views from a recent mountain climbing adventure. CVS is developing an omni-channel healthcare plan that combines data analytics with clinical, brick-and-mortar and digital assets to provide a comprehensive solution that is personalized, predictive, and prioritized. The healthcare organization recently partnered with IBM to launch an AI tool to promote flu vaccine awareness. A private investor is using Spot, a robotic dog developed by Boston Dynamics, to sniff out millions of dollars in lost Bitcoin. And Google…well Google was recently featured in the news for exploring A.I. chatbots that may be a bit too human-like.

What is IT Alert Management Software?

IT Alert Management software captures, logs, categorizes, prioritizes, and communicates disruptions in real-time by offering notification alerts of events and incidents that may cause system downtime. We’ve all heard the stories of problems that can occur when glitches happen in software, but what are the alerting best practices that can prevent, monitor, and track IT incidents and events that may cause downtime or expensive system failures? These questions often come to mind while accessing the value of IT alerting management systems and for good reason. Vulnerabilities in software can produce major complications in business operations, online safety, and consumer experience, but having an intuitive application monitoring performance tool at your fingertips may change the way you think about observability and alerts.

There are innumerable benefits of having IT alert management software, but most notably, these features offer up solid reasoning to consider an observability platform with data-driven smart alerts. First, let’s start by getting to know more about IT incidents and events, and then we’ll dive into the benefits of leveraging the functionality of smart alerts.

What is an Incident?

An unforeseen interruption to IT services that reduce the effectiveness of operational processes is typically classified by the Information Technology Infrastructure Library (ITIL) as an Incident. Incident system disruption can encompass single end-user issues or extend to enterprise downtime. Concurringly, incident management is an IT Service Management (ITSM) workflow process has the goal to restore IT systems as quickly as possible to minimize the impact of downtime. Also, incident management describes the necessary actions taken by an organization to evaluate, categorize, and rectify problems while taking actions that can prevent future incidents. If left unresolved, a series of incidents is called a crisis.

What is an Event?

An event is any detectable occurrence that has importance in an IT infrastructure. An event can be harmless or like benign like sending an email or clicking on a link to an article. Events are generated by the configuration item (CI) in a monitoring tool. Also, event management workflow processes consistently monitor, process, and categorize events.

Types of events may include:
• Informational events
• Warning events
• Exceptional events

What is an Alert?

Instana brings a host of leading capabilities, such as a comprehensive collection of application tracing and dependency, relating of logs, metrics and dependencies, automated and instant instrumentation, and it is designed for AI-based root cause analysis and high cardinality analytics.

In 2020, we deployed a short Smart Alerts demo featuring an alerts wizard that proactively detects errors in most back-end and end-user use cases. Instana’s Smart Alerts can automatically generate alerting configurations using relevant KPIs and automatic threshold detection for use cases like website slowness or infrastructure errors. Combined with the power of Unbounded Analytics – SmartAlerts is the first alerting mechanism that automatically generates alerts based on use-cases designed for the environment at hand. Here’s how it works.

Recently, we unveiled new product updates to Instana Smart Alerts that further support dynamic observability performance. Smart Alerts now provides a user-friendly interface that caters to both advanced and novice members of the DevOps team. Let’s explore some of the benefits:

  • Out-of-the-box blueprints – There has been a growing need for development teams to also set up alerting and monitoring for their services using intelligent templates without relying on specialists in their organizations like SREs. Smart Alerts makes this a breeze for all users, while allowing advanced users to have fine control over how alerts are configured when desired.
  • Fine-granular control for advanced users – The unique ability to fine-tune when alert notifications are dispatched in violation of the underlying alert condition. For example, alerts can be configured to be dispatched only when a specified number of users are impacted.
  • Flexible definition of alert scope – Smart Alerts for Application Perspectives features unbounded scoping, which means there is no limit to the ways you can set the detection scope within any alert.

Configuring Instana smart alerts for incident and event monitoring is a simple, step-by-step process. Developers can set up alert channels, schedule maintenance windows, and configure custom payloads.

Pioneering innovations in automation technology, artificial intelligence and virtual reality underscore the importance of IT alert management systems, but they are not the only use cases for such systems. Day-to-day system operations require diligent observability tools that prevent costly system downtime or degenerative customer experiences. IT alerting systems are the cornerstone of preventative forecasting, instantaneous incident notification and software remediation, and should be leveraged to benefit your organization’s business goals. Try our smart alerting tools – Play with Instana or sign up for a free, 14-day trial.

1. What’s New in the 2022 Gartner Hype Cycle for Emerging Technologies
2. Configuring and Managing Alerts
3. Introducing Smart Alerts for Application Perspectives
4. Instana Smart Alerts Demo
5. Observability Matters: Why IBM’s Acquisition of Instana Is a Game Changer for AIOps

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Instana, an IBM company, provides an Enterprise Observability Platform with automated application monitoring capabilities to businesses operating complex, modern, cloud-native applications no matter where they reside – on-premises or in public and private clouds, including mobile devices or IBM Z.

Control hybrid modern applications with Instana’s AI-powered discovery of deep contextual dependencies inside hybrid applications. Instana also gives visibility into development pipelines to help enable closed-loop DevOps automation.

This provides actionable feedback needed for clients as they to optimize application performance, enable innovation and mitigate risk, helping Dev+Ops add value and efficiency to software delivery pipelines while meeting their service and business level objectives.

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