Instana, Inc. California Supplemental Privacy Statement

If you are a California resident, you have rights under the California Consumer Privacy Act of 2018 (CCPA). The Instana, Inc. Website Privacy Policy addresses the required disclosures about your personal information. This supplement to the Instana, Inc Website Privacy Policy is an overview of the information required by the CCPA and provides instructions on how to exercise the rights granted by the CCPA. There may be cases where we present you with an additional privacy notice that includes information specific to an activity or offering.

Disclosures about your Personal Information

As described in the Instana, Inc Website Privacy Policy, to support your relationship with Instana or your use of our products and services, we may have collected and disclosed, for a business purpose, information from the following categories in the last twelve months:

• To manage our relationship with you which may include
1. registering you as a new customer
2. Notifying you about changes to our terms of service
3. Asking you to leave a review or take a survey
4. Sending you our newsletter
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, provision of the live chat, support, reporting and hosting of data)
• To deliver relevant website content and personalized advertisements to you

This includes Personal Information defined by the CCPA as:

• Identifiers such as IP address, mobile device ID and cookies
• Personal information under the Customer Records provision of the California Civil Code such as your name, email address or payment information you provide to purchase an Instana product or service
• Commercial information related to purchases of Instana products or services
• Internet/network activity information relating to your interactions with Instana websites or applications
• Geolocation data such as information about the location of your device when you visit our websites
• Professional information such as your employer name and job title
• Inferences about your consumer preferences

Sources and Sharing of Personal Information

The Instana, Inc Website Privacy Policy describes the types of sources from which we collect Personal Information and how we share your information with third parties. As explained, we may collect Personal Information directly from you, automatically from your device, from selected partners and/or from your employer. We may share information about you with our subsidiaries, suppliers and, where appropriate, with selected partners to help us provide you, or the company you work for, products or services, or to fulfill your requests, or with your consent.

Sale of Personal Information

When you use INSTANA websites, INSTANA‘s authorized advertising partners may collect cookies and similar technologies and use this data for their own purposes. This activity may qualify as a “sale” under the CCPA. You can make choices to allow or prevent such uses by going to “Cookie preferences” in the footer and setting your cookie preferences. Depending on your choices, during the past twelve months, we may have “sold” to authorized advertising partners information within the following categories defined by the CCPA:

• Identifiers like IP address and cookies
• Internet activity information relating to your interactions with Instana websites
• Inferences about your consumer preferences

Rights relating to your Personal Information

In addition to the rights granted under the Instana, Inc Website Privacy Policy, as a California resident, you have the right to:

• Know your personal information: You can request specific pieces of Personal Information, or information about the categories of Personal Information that INSTANA holds about you by submitting a request through our webform here or by writing an email to [email protected]
• Request deletion of your personal information: You can request the deletion of the Personal Information that INSTANA holds about you by submitting a request through our webform here or by writing an email to [email protected]
• Opt-Out of the Sale of your personal information: When you use INSTANA websites, INSTANA’s authorized advertising partners may collect cookies and similar technologies and use this data for their own purposes. This activity may qualify as a “sale” under the CCPA. You can make choices to allow or prevent such uses. To opt-out of Instana making information relating to cookies, and similar technologies, available to third parties for their own purposes, you can opt-out by going to “Cookie preferences” in the footer and setting your cookie preferences to “Required”.
• If you are accessing our websites while located outside of California, you can also opt-out by going to “Cookie preferences” in the footer and setting your cookie preferences to “Required”.

If you choose to exercise any of these rights, we will not deny goods or services to you or provide different quality of services.

You may use an authorized agent to submit a request about your personal information by submitting an email to [email protected]. To use an authorized agent, you must provide the agent with written authorization. In addition, you may be required to verify your own identity with Instana.

Contact Us

Questions about this Policy or about INSTANA’s handling of your personal information may be submitted through our webform here or by writing an email to [email protected].

To read more about Instana’s general privacy practices that apply to the personal information we collect, use and share, please visit the Instana, Inc Website Privacy Policy.