Instana Cookies Policy

This is the Cookies Policy for the website hosted at https://www.instana.com/ (“we“, “us” and “our site“). The site is operated by or on behalf of Instana, Inc. We are committed to protecting and respecting your privacy.
This policy, (together the website terms of supply, the Instana privacy policies and any other documents referred to on it) sets out our use of cookies and other similar technologies on our site. It should be read in conjunction with our website https://www.instana.com/privacy-policy/ and product https://docs.instana.io/instana-privacy-policy-latest.pdf privacy policies.

Our use of cookies and other similar technologies

Our site uses cookies and/or other similar technologies such as device-IDs, pixel tags or web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

Our site uses cookies and similar technologies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies here. However, you may not be able to take full advantage of our website if you do so.

A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser. Others are used to remember you when you return to the site and will last for longer.

We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.

We use cookies [and/or other similar technologies, such as [tracking GIFs, web beacons pixel codes and in-app IDs], either alone or in combination with each other to create a unique device ID.

  • Required cookies. These are cookies that are required for the operation of our website and under our terms with you, in our legitimate interests. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Functional cookies. They allow us, with your consent, to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily. These are also used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region).
  • Advertising cookies. These cookies allow us, with your consent, to record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We may also work with advertising networks that gather information about the content on our website you visit and on information on other websites and services you visit. This may result in you seeing advertisements [on] [or] [through] our site or our advertisements when you visit other websites and services of third parties. For more information about how to turn this feature off see below or visit http://www.youronlinechoices.co.uk or http://optout.networkadvertising.org/#!/.

Disabling cookies

The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off.  If you only disable third party cookies, you will not be prevented from making purchases on our site.  If you disable all cookies, you will be unable to complete a purchase on our site.

To opt-out of Instana making information relating to cookies, and similar technologies, available to third parties for their own purposes, you can also opt-out by going to “Cookie preferences” in the footer and setting your cookie preferences to “Required”.

Additionally, Product Users can submit their preferences under “User-Settings” and Privacy/Communication Preferences within the Instana Dashboard.

You can change your website browser settings to reject cookies.  How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Google Chrome:

  1. Choose Settings> Advanced
  2. Under “Privacy and security,” click “Content settings”.
  3. Click “Cookies”

For Safari:

  1. 1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data”

For Mozilla firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”
  2. Privacy

Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Site.

Except for essential cookies, all cookies used on our site will expire in up to two years.

You can find more information about the individual cookies we use and the purposes for which we use them here: https://www.instana.com/cookie-policy/

Public website

# Category Name Purpose More information
1 Required __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 29 days
2 Required checkForPermission Determines whether the user has accepted the cookie consent box. Expires after 1 day
3 Required wordpress_google_apps_login Used for secure login to the website with a Google account. Expires after session
4 Required __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 1 year
5 Functional jwplayerLocalId Used to determine the optimal video quality based on the visitor’s device and network settings. Persistent
6 Functional lang Remembers the user’s selected language version of a website Expires after session
7 Functional _ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 2 years
8 Functional _gat Used by Google Analytics to throttle request rate Expires after 1 day
9 Functional _gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 1 day
10 Functional collect Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across de vices and marketing channels. Expires after session
11 Functional flowplayerTestStorage This cookie is used to store information on the Flowplayer-status of the visitor, which determines if the visitor can access media content on the website. Persistent
12 Functional personalization_id This cookie is set by Twitter – The cookie allows the visitor to share content from the website onto their Twitter profile. Expires after 2 years
13 Functional in-session Used for session tracking in order to gain insights into activity of end-users across page loads. Session tracking specifically enables Instana to determine end-user impact in the absence of defined user information. Persistent
14 Advertising __asc This cookie is used to collect information on consumer behavior, which is sent to Alexa Analytics – Alexa Analytics is an Amazon company. Expires after 1 day
15 Advertising __auc This cookie is used to collect information on consumer behavior, which is sent to Alexa Analytics – Alexa Analytics is an Amazon company. Expires after 1 year
16 Advertising __hssc Collects statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expires after 1 day
17 Advertising __hssrc Collects statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expires after session
18 Advertising __hstc Collects statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.
19 Advertising __ptq.gif Sends data to the marketing platform Hubspot about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. Expires after session
20 Advertising ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor ‘s online behaviour across websites. Expires after session
21 Advertising atrk.gif This cookie is used to collect information on consumer behavior, which is sent to Alexa Analytics – Alexa Analytics is an Amazon company. Expires after session
22 Advertising bcookie Used by the social networking service, LinkedIn, for tracking the use of embedded services. Expires after 2 years
23 Advertising bito Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant adverti sement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. Expires after 1 year
24 Advertising bitoIsSecure Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers. Expires after 1 year
25 Advertising bscookie Used by the social networking service, LinkedIn, for tracking the use of embedded services. Expires after 2 years
26 Advertising GPS Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. Expires after 1 day
27 Advertising hubspotutk Keeps track of a visitor’s identity. This cookie is passed to the marketing platform HubSpot on form submi ssion and used when de-duplicating contacts. Expires after 1 year
28 Advertising i/adsct The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through twitter advertisement content. Expires after session
29 Advertising IDE Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking on e of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. Expires after 1 year
30 Advertising lidc Used by the social networking service, LinkedIn, for tracking the use of embedded services. Expires after 1 day
31 Advertising lissc Used by the social networking service, LinkedIn, for tracking the use of embedded services. Expires after 1 year
32 Advertising pagead/1p-user-list/# Generated by Google pagead dynamic marketing to track events such as conversions or other meaningful user interactions Expires after session
33 Advertising test_cookie Used to check if the user’s browser supports cookies. Expires after 1 day
34 Advertising UserMatchHistory Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. Expires after 29 days
35 Advertising VISITOR_INFO1_LIVE Tries to estimate the users’ bandwidth on pages with integrated YouTube videos. Expires after 179 days
36 Advertising YSC Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Expires after session
37 Advertising yt-remote-cast-installed Stores the user’s video player preferences using embedded YouTube video. Expires after session
38 Advertising yt-remote-connected-devices Stores the user’s video player preferences using embedded YouTube video. Persistent
39 Advertising yt-remote-device-id Stores the user’s video player preferences using embedded YouTube video. Persistentr
40 Advertising yt-remote-fast-check-period Stores the user’s video player preferences using embedded YouTube video. Persistent
41 Advertising yt-remote-session-app Stores the user’s video player preferences using embedded YouTube video. Expires after session
42 Advertising yt-remote-session-name Stores the user’s video player preferences using embedded YouTube video. Expires after session

Support Website

# Category Name Purpose More information
1 Required __cf_bm This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Expires after 1 day
2 Required __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 29 days
3 Required __cfruid This cookie is a part of the services provided by Cloudflare – Including load-balancing, deliverance of
website content and serving DNS connection for website operators.
Expires after session
4 Required _help_center_session Preserves users states across page requests. Expires after session
5 Required _zendesk_session Preserves users states across page requests. Expires after session
6 Required _zendesk_shared_session Preserves users states across page requests. Expires after session
7 Required _zendesk_thirdparty_test Tests whether the website user’s browser allows third party cookies. Expires after 1 year
8 Required rc::a This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to
make valid reports on the use of their website.
Persistent
9 Required rc::b This cookie is used to distinguish between humans and bots. Expires after session
10 Required rc::c This cookie is used to distinguish between humans and bots. Expires after session
11 Functional hc:da39a3ee5e6b4b0d3255bfef95601890afd80709:recently_visited_articles Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator. Persistent
12 Advertising NID Registers a unique ID that identifies a returning user’s device. The ID is used for targeted ads. Expires after 6 months

Technical Documentation

# Category Name Purpose More information
1 Required __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 29 days
2 Required algoliasearch-client-js Necessary in order to optimize the website’s search-bar function. The cookie ensures accurate and fast search results. Persistent
3 Required checkForPermission Determines whether the user has accepted the cookie consent box. Expires after 1 day
4 Required wordpress_google_apps_login Used for secure login to the website with a Google account. Expires after session
5 Functional @@scroll# Enable a website to remember information that changes the way the website behaves or looks. Expires after session
6 Functional jwplayerLocalId Used to determine the optimal video quality based on the visitor’s device and network settings. Persistent
7 Functional lang Remembers the user’s selected language version of a website Expires after session
8 Functional _ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 2 years
9 Functional _gat Used by Google Analytics to throttle request rate Expires after 1 day
10 Functional _gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 1 day
11 Functional flowplayerTestStorage This cookie is used to store information on the Flowplayer-status of the visitor, which determines if the visitor can access media content on the website. Persistent
12 Functional personalization_id This cookie is set by Twitter – The cookie allows the visitor to share content from the website onto their Twitter profile. Expires after 2 years
13 Functional in-session Used for session tracking in order to gain insights into activity of end-users across page loads. Session tracking specifically enables Instana to determine end-user impact in the absence of defined user information. Persistent
14 Advertising __hssc Collects statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expires after 1 day
15 Advertising __hssrc Collects statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expires after session
16 Advertising __hstc Collects statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expires after session
17 Advertising __ptq.gif Sends data to the marketing platform Hubspot about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. Expires after session
18 Advertising ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor ‘s online behaviour across websites. Expires after session
19 Advertising associate-segment This cookie is used to assign specific visitors into segments, this segmentation is based on visitor behavior on the website – the segmentation can be used to target larger groups. Expires after session
20 Advertising bcookie Used by the social networking service, LinkedIn, for tracking the use of embedded services. Expires after 2 years
21 Advertising bito Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant adverti sement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. Expires after 1 year
22 Advertising bitoIsSecure Presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers. Expires after 1 year
23 Advertising bscookie Used by the social networking service, LinkedIn, for tracking the use of embedded services. Expires after 2 years
24 Advertising hubspotutk Keeps track of a visitor’s identity. This cookie is passed to the marketing platform HubSpot on form submi ssion and used when de-duplicating contacts. Expires after 1 year
25 Advertising i/adsct The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through twitter advertisement content. Expires after session
26 Advertising IDE Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking on e of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. Expires after 1 year
27 Advertising lidc Used by the social networking service, LinkedIn, for tracking the use of embedded services. Expires after 1 day
28 Advertising lissc Used by the social networking service, LinkedIn, for tracking the use of embedded services. Expires after 1 year
29 Advertising pagead/1p-user-list/# Generated by Google pagead dynamic marketing to track events such as conversions or other meaningful user interactions Expires after session
30 Advertising test_cookie Used to check if the user’s browser supports cookies. Expires after 1 day
31 Advertising UserMatchHistory Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. Expires after 29 days

Product Website

# Category Name Purpose More information
1 Required __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 29 days
2 Required INSTANA_JSESSIONID Preserves users states across page requests Expires after session
3 Required in-token This is the login token of user accounts. Expires after 7 days
4 Required in-read-release-notes-version Stores which release notes version has been seen in order to avoid presenting the same release notes multiple times to the user. Persistent
5 Required traceView.showMobileAppMonitoringData Stores whether mobile app data should been shown within the trace load view. Persistent
6 Required traceView.showWebsiteMonitoringData Stores whether website data should been shown within the trace load view. Persistent
7 Required maintenanceNote.lastViewedTimestamp Stores the last time we showed a maintenance message to the user. This is done to avoid showing the message too frequently within one page load. Persistent
8 Functional apc_local_id User Onboarding and NPS store survey. Persistent
9 Functional apc_user_id User Onboarding and NPS store survey. Persistent
10 Functional apc_my_id User Onboarding and NPS store survey. Expires after session
11 Functional apc_my_id_ts User Onboarding and NPS store survey. Expires after session
12 Functional apc_user User Onboarding and NPS store survey. Expires after session
13 Functional mkjs_group_id User Onboarding and NPS store survey. Expires after 1 year
14 Functional mkjs_user_id User Onboarding and NPS store survey. Expires after 1 year
15 Functional _zicmid Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits. Expires after 1 year
16 Functional in-session Used for session tracking in order to gain insights into activity of end-users across page loads. Session tracking specifically enables Instana to determine end-user impact in the absence of defined user information. Persistent
17 Functional _ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 2 years
18 Functional mp_[ID]_mixpanel Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 7 days

Public Demo

# Category Name Purpose More information
1 Required __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 29 days
2 Required in-token-demo session token for the demo account Expires after 7 days
3 Required _lushaform_visitor_token Used to provide contact forms. Persistent
4 Required customer-email Used to identify visitors Persistent
5 Functional apc_local_id User Onboarding and NPS store survey. Persistent
6 Functional apc_my_id User Onboarding and NPS store survey. Expires after session
7 Functional apc_my_id_ts User Onboarding and NPS store survey. Expires after session
8 Functional apc_user User Onboarding and NPS store survey. Expires after session
9 Functional apc_cl:-[ID] User Onboarding and NPS store survey. Expires after session
10 Functional apc_user_id User Onboarding and NPS store survey. Persistent
11 Advertising __hssrc Collects statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expires after session
12 Advertising __hstc Collects statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expires after 1 year
13 Functional _ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 2 years
14 Functional _gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 1 day
15 Functional _gat_gtag_[ID] Used to throttle the request rate and contains information about how the visitor uses the website. Expires immediatley
16 Advertising hubspotutk Keeps track of a visitor’s identity. This cookie is passed to the marketing platform HubSpot on form submission and used when de-duplicating contacts. Expires after 1 year
17 Functional in-session Used for session tracking in order to gain insights into activity of end-users across page loads. Session tracking specifically enables Instana to determine end-user impact in the absence of defined user information. Persistent

Our use of Google Analytics

We make use of Google Analytics, a web analytics service provided by Google, Inc. (“Google”), which uses cookies to analyse how visitors use our websites. The information generated by the cookie about your use of our websites may be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of measuring your activity on our websites, for compiling statistical reports on overall content interaction activity for us and providing other services relating to website activity and internet usage.

You can prevent the collection of the data generated by the cookie by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available from the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Further information can be found under http://www.google.com/analytics/terms/gb.html (Google Analytics Terms of Service & Privacy).

Our use of AcuityAds

We make use of cookies and/or pixels provided by AcuityAds to help in providing, targeting and measuring advertising campaigns on our and other websites. Pixels and/or cookies are storing pseudonymous user data which does not allow AcuityAds or us to identify you directly but to recognize a browser and/or device over time. AcuityAds also collects basic log information such as your IP address, webpages you have visited, data and time of that visti, domain type and user interactions with ads provided by AcuityAds and related third parties. Log information is kept for a maximum period of 3 months, while for EU visitors this information is only stored for a few days. For for information, please visit: https://www.acuityads.com/privacy-policy/

You can opt out of interest-based advertising provided by AcuityAds directly by visiting the following link: https://privacy.acuityads.com/opt-out.html

Social plugins

We have implemented Social plugins from social networks so that you can share anything of interest to you with your colleagues and connections in social networks.

Our site, may contain social plugins to the external social networking sites such as twitter.com (“Twitter”) and LinkedIn.com (“LinkedIn).

With every visit to our site that carry a plug-in, your browser will set up a direct connection to the Twitter and LinkedIn servers. In the process Twitters and LinkedIn’s-servers recognise which of our websites, applications or content you are currently visiting.

If you are a member of Twitter and/or LinkedIn and you are logged-in while you are visiting our site, Twitter and/or LinkedIn will assign this information to your personal user account. By interaction with one of the plug-ins, e.g. by clicking the like button and/or the Twitter button this information will be sent via your browser directly to Twitter and/or LinkedIn where it will be stored on your respective personal user accounts. The information that you our site, will be transmitted to Twitter and LinkedIn.