INSTANA COOKIES POLICY

This is the Cookies Policy for the website hosted at https://www.instana.com/ (“we“, “us” and “our site“). The site is operated by or on behalf of Instana, Inc. We are committed to protecting and respecting your privacy.
This policy, (together the website terms of supply, the Instana privacy policies and any other documents referred to on it) sets out our use of cookies and other similar technologies on our site. It should be read in conjunction with our website https://www.instana.com/privacy-policy/ and product https://docs.instana.io/instana-privacy-policy-latest.pdf privacy policies.

Our use of cookies and other similar technologies

Our site uses cookies and/or other similar technologies such as device-IDs, pixel tags or web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

Our site uses cookies and similar technologies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies here. However, you may not be able to take full advantage of our website if you do so.

A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser. Others are used to remember you when you return to the site and will last for longer.

We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.

We use cookies [and/or other similar technologies, such as [tracking GIFs, web beacons pixel codes and in-app IDs], either alone or in combination with each other to create a unique device ID.

  • Strictly necessary cookies. These are cookies that are required for the operation of our website and under our terms with you, in our legitimate interests. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies. They allow us, with your consent, to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used, with your consent, to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting/Advertising cookies. These cookies allow us, with your consent, to record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We may also work with advertising networks that gather information about the content on our website you visit and on information on other websites and services you visit. This may result in you seeing advertisements [on] [or] [through] our site or our advertisements when you visit other websites and services of third parties. For more information about how to turn this feature off see below or visit http://www.youronlinechoices.co.uk or http://optout.networkadvertising.org/#!/.

Disabling cookies

The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off.  If you only disable third party cookies, you will not be prevented from making purchases on our site.  If you disable all cookies, you will be unable to complete a purchase on our site.

If you want to disable cookies on our site, you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use.   Further details on how to disable cookies for the most popular browsers are set out below:

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Google Chrome:

  1. Choose Settings> Advanced
  2. Under “Privacy and security,” click “Content settings”.
  3. Click “Cookies”

For Safari:

  1. 1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data”

For Mozilla firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”
  2. Privacy

Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Site.

Except for essential cookies, all cookies used on our site will expire in up to two years.

You can find more information about the individual cookies we use and the purposes for which we use them here: https://www.instana.com/cookie-policy/

Public website

# Type of Cookie Name Purpose More information
1 Strictly necessary __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 1 year
2 Strictly necessary __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 1 year
3 Strictly necessary __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 1 year
4 Strictly necessary __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 1 year
5 Strictly necessary __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 1 year
6 Strictly necessary __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 1 year
7 Strictly necessary __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 1 year
8 Strictly necessary __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 1 year
9 Strictly necessary __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 1 year
10 Strictly necessary __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 1 year
11 Strictly necessary JSESSIONID Preserves users states across page requests Expires after session
12 Strictly necessary wordpress_google_apps_login Used for secure login to the website with a Google account. Expires after session
13 Analytical/performance lang Remembers the user’s selected language version of a website. Expires after session
14 Analytical/performance lang Set by LinkedIn when a web page contains an embedded “Follow us” panel. Expires after session
15 Analytical/performance messagesUtk Stores a unique ID string for each chat-box session. This allows the website-support to see previous issue issue s and reconnect with the previous supporter. Expires after 1 year
16 Analytical/performance __qca Collects data on the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content. Expires after 1 year
17 Analytical/performance _ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 2 year
18 Analytical/performance _ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 2 year
19 Analytical/performance _gat Used by Google Analytics to throttle request rate Expires after 1 day
20 Analytical/performance _gat Used by Google Analytics to throttle request rate Expires after 1 day
21 Analytical/performance _gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 1 day
22 Analytical/performance _gid Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 1 day
23 Analytical/performance _pxff_tm Used to distinguish between different users coming from the same IP-address. Expires after 1 day
24 Analytical/performance collect Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across de vices and marketing channels Expires after session
25 Analytical/performance events/1/f9d051f404 Registers the website’s speed and performance. This function can be used in context with statistics and load-balancing Expires after session
26 Analytical/performance jserrors/1/f9d051f404 Registers the website’s speed and performance. This function can be used in context with statistics and lo ad-balancing Expires after session
27 Targeting/Advertising __ab12# Pending Expires after one year
28 Targeting/Advertising __asc This cookie is used to collect information on consumer behavior, which is sent to Alexa Analytics – (Amazon). Expires after one day
29 Targeting/Advertising __auc This cookie is used to collect information on consumer behavior, which is sent to Alexa Analytics – (Amazon). Expires after one year
30 Targeting/Advertising __hmpl Collects information on user preferences and/or interaction with web-campaign content – This is used on CRM-campaign-platform used by website owners for promoting events or products. Persistent
31 Targeting/Advertising __hssrc Collects statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. Expires after session
32 Targeting/Advertising __ptq.gif Sends data to the marketing platform Hubspot about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels Expires after session
33 Targeting/Advertising _px2 Registers data on visitors from multiple visits and on multiple websites. This information is used to measur e the efficiency of advertisement on websites. Expires after one day
34 Targeting/Advertising _pxhd Collects information on visitor behaviour on multiple websites. This information is used on the website, in order to optimize the relevance of advertisement Expires after one year
35 Targeting/Advertising _pxvid Pending Expires after 539 days
36 Targeting/Advertising _session_id This cookie creates an interim session ID used as an in-session user ID. Expires after 13 days
37 Targeting/Advertising ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. Expires after session
38 Targeting/Advertising atrk.gif This cookie is used to collect information on consumer behavior, which is sent to Alexa Analytics – Alexa Analytics is an Amazon company. Expires after session
39 Targeting/Advertising bcookie Used by the social networking service, LinkedIn, for tracking the use of embedded services. Expires after two year
40 Targeting/Advertising bcookie Used by the social networking service, LinkedIn, for tracking the use of embedded services. Expires after two year
41 Targeting/Advertising bcookie Used by the social networking service, LinkedIn, for tracking the use of embedded services. Expires after two year
42 Targeting/Advertising consent/hod Registers data on visitors from multiple visits and on multiple websites. This information is used to measur e the efficiency of advertisement on websites. Expires after session
43 Targeting/Advertising GPS Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. Expires after one day
44 Targeting/Advertising HUBLYTICS_EVENTS_53 Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that the visitor is shown the same advertisement. Persistent
45 Targeting/Advertising hubspotutk Keeps track of a visitor’s identity. This cookie is passed to the marketing platform HubSpot on form submission and used when de-duplicating contacts. Expires after one year
46 Targeting/Advertising i18n-cached-public-locales Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that the visitor is shown the same advertisement. Persistent
47 Targeting/Advertising IDE Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. Expires after one year
48 Targeting/Advertising lidc Used by the social networking service, LinkedIn, for tracking the use of embedded services. Expires after one day
50 Targeting/Advertising Mc Collects data on the user’s visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. Expires after 13 months
51 Targeting/Advertising PREF Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos acr oss different websites Expires after 8 months
52 Targeting/Advertising PXh52DW03a_px_c_p_PXh52DW03a Pending Expires after session
53 Targeting/Advertising PXh52DW03a_pxfp Pending Expires after session
54 Targeting/Advertising PXh52DW03a_pxtiming Pending Expires after session
55 Targeting/Advertising pxsid Registers data on visitor such as IP addresses, geographical location and advertisement interaction. This i nformation is used optimize the advertisement on websites that make use of Rubicon Project-services. Expires after session
57 Targeting/Advertising pxvid Pending Expires after 539 days
58 Targeting/Advertising r/collect This cookie is used to send data to Google Analytics about the visitor’s device and behavior. It tracks the v isitor across devices and marketing channels. Expires after Session
59 Targeting/Advertising test_cookie Used to check if the user’s browser supports cookies Expires after one day
60 Targeting/Advertising UserMatchHistory Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. Expires after 29 days
61 Targeting/Advertising VISITOR_INFO1_LIVE Tries to estimate the users’ bandwidth on pages with integrated YouTube videos Expires after 179 days
62 Targeting/Advertising YSC Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Expires after Session
63 Targeting/Advertising yt-remote-cast-installed Stores the user’s video player preferences using embedded YouTube video Expires after Session
64 Targeting/Advertising yt-remote-connected-devices Stores the user’s video player preferences using embedded YouTube video Persistent
65 Targeting/Advertising yt-remote-device-id Stores the user’s video player preferences using embedded YouTube video Persistent
66 Targeting/Advertising yt-remote-fast-check-period Stores the user’s video player preferences using embedded YouTube video Expires after Session
67 Targeting/Advertising yt-remote-session-app Stores the user’s video player preferences using embedded YouTube video Expires after Session
68 Targeting/Advertising yt-remote-session-name Stores the user’s video player preferences using embedded YouTube video Expires after Session

Product website

# Type of Cookie Name Purpose More information
1 Strictly necessary in-token This is the login token of user accounts. Expires after 7 days
2 Analytical/performance mp_[ID]_mixpanel End User Analytics. Expires after 7 days
3 Strictly necessary __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 1 year
4 Strictly necessary __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after session
5 Functionality _zicmid Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits. Expires after 1 year
6 Functionality ajs_anonymous_id These cookies are generally used for analytics and help count how many people visit a certain site by tracking if you have visited before. Expires after 1 year
7 Targeting/Advertising ajs_group_id These cookies track visitor usage and events within the website/ Expires after 1 year
8 Targeting/Advertising ajs_user_id This cookie helps track visitor usage, events, target marketing, and can also measure application performance and stability. Expires after 1 year
9 Functionality mkjs_group_id Optional cookie for User Onboarding (Self-Service). Expires after 1 year
10 Functionality mkjs_user_id Optional cookie for User Onboarding (Self-Service). Expires after 1 year

Support website

# Type of Cookie Name Purpose More information
1 Strictly necessary cfduid Used by the content network, Cloudfare, to identify trusted web traffic. Expires after 29 days
2 Strictly necessary cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 29 days
3 Strictly necessary __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 1 year
4 Strictly necessary cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 29 days
5 Strictly necessary cfruid This cookie is part of the services provided by Cloudflare – including load-balancing, deliverance of website content and serving DNS connection for website operators. Expires after Session
6 Strictly necessary cfruid This cookie is part of the services provided by Cloudflare – including load-balancing, deliverance of website content and serving DNS connection for website operators. Expires after Session
7 Strictly necessary help_center_session Preserves users’ states across page requests. Expires after Session
8 Strictly necessary rc::a This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Persistent
9 Strictly necessary rc::b This cookie is used to distinguish between humans and bots. Expires after Session
10 Analytical/performance rc::c To help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Used for internal analytics. Expires after Session
11 Analytical/performance Hc:da39a3ee5e6b4b0d3255bfef95601890afd80709:recently_visited_articles Registers statistical data on visitors’ behaviour on the website. Used for internal analytics by the website operator. Persistent
12 Targeting/Advertising NID Registers a unique ID that identifies a returning user’s device. The ID is used for target ads. Expires after 6 months

Technical page

# Type of Cookie Name Purpose More information
1 Strictly necessary cfduid Cookie purpose description: Used by the content network, cloudflare, to identify trusted web traffic. Expires after 29 days
2 Strictly necessary algoliasearch-client-js Necessary to optimize the website’s search bar function. The cookies ensure accurate and fast search results. Data is sent to Ireland (adequate country). Persistent
3 Functionality @@scroll# Enable a website to remember information that changes the way the website behaves or looks. Expires after session
4 Analytical/performance _ga Google Analytics: registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 2 years
5 Analytical/performance _gat Google Analytics: used to throttle request rate. Expires after 1 day
6 Analytical/performanc _gid Google Analytics: registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 1 day
7 Targeting/Advertising collect Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. Expires after session

Our use of Google Analytics

We make use of Google Analytics, a web analytics service provided by Google, Inc. (“Google”), which uses cookies to analyse how visitors use our websites. The information generated by the cookie about your use of our websites may be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of measuring your activity on our websites, for compiling statistical reports on overall content interaction activity for us and providing other services relating to website activity and internet usage.

You can prevent the collection of the data generated by the cookie by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available from the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Further information can be found under http://www.google.com/analytics/terms/gb.html (Google Analytics Terms of Service & Privacy).

Social plugins

We have implemented Social plugins from social networks so that you can share anything of interest to you with your colleagues and connections in social networks.

Our site, may contain social plugins to the external social networking sites such as twitter.com (“Twitter”) and LinkedIn.com (“LinkedIn).

With every visit to our site that carry a plug-in, your browser will set up a direct connection to the Twitter and LinkedIn servers. In the process Twitters and LinkedIn’s-servers recognise which of our websites, applications or content you are currently visiting.

If you are a member of Twitter and/or LinkedIn and you are logged-in while you are visiting our site, Twitter and/or LinkedIn will assign this information to your personal user account. By interaction with one of the plug-ins, e.g. by clicking the like button and/or the Twitter button this information will be sent via your browser directly to Twitter and/or LinkedIn where it will be stored on your respective personal user accounts. The information that you our site, will be transmitted to Twitter and LinkedIn.