This is the Cookies Policy for the website hosted at https://www.instana.com/ (“we“, “us” and “our site“). The site is operated by or on behalf of Instana, Inc. We are committed to protecting and respecting your privacy.
This policy, (together the website terms of supply, the Instana privacy policies and any other documents referred to on it) sets out our use of cookies and other similar technologies on our site. It should be read in conjunction with our website https://www.instana.com/privacy-policy/ and product https://docs.instana.io/instana-privacy-policy-latest.pdf privacy policies.
Our use of cookies and other similar technologies
Our site uses cookies and/or other similar technologies such as device-IDs, pixel tags or web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.
Our site uses cookies and similar technologies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies here. However, you may not be able to take full advantage of our website if you do so.
A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser. Others are used to remember you when you return to the site and will last for longer.
We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.
We use cookies [and/or other similar technologies, such as [tracking GIFs, web beacons pixel codes and in-app IDs], either alone or in combination with each other to create a unique device ID.
- Strictly necessary cookies. These are cookies that are required for the operation of our website and under our terms with you, in our legitimate interests. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies. They allow us, with your consent, to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used, with your consent, to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting/Advertising cookies. These cookies allow us, with your consent, to record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
We may also work with advertising networks that gather information about the content on our website you visit and on information on other websites and services you visit. This may result in you seeing advertisements [on] [or] [through] our site or our advertisements when you visit other websites and services of third parties. For more information about how to turn this feature off see below or visit http://www.youronlinechoices.co.uk or http://optout.networkadvertising.org/#!/.
Disabling cookies
The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our site. If you disable all cookies, you will be unable to complete a purchase on our site.
If you want to disable cookies on our site, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:
For Microsoft Internet Explorer:
- Choose the menu “tools” then “Internet Options”
- Click on the “privacy” tab
- Select the setting the appropriate setting
For Google Chrome:
- Choose Settings> Advanced
- Under “Privacy and security,” click “Content settings”.
- Click “Cookies”
For Safari:
- 1. Choose Preferences > Privacy
- Click on “Remove all Website Data”
For Mozilla firefox:
- Choose the menu “tools” then “Options”
- Click on the icon “privacy”
- Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
- Choose the menu Files”> “Preferences”
- Privacy
Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Site.
Except for essential cookies, all cookies used on our site will expire in up to two years.
You can find more information about the individual cookies we use and the purposes for which we use them here: https://www.instana.com/cookie-policy/
Public website
| # | Type of Cookie | Name | Purpose | More information |
|---|---|---|---|---|
| 1 | Strictly necessary | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after 1 year |
| 2 | Strictly necessary | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after 1 year |
| 3 | Strictly necessary | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after 1 year |
| 4 | Strictly necessary | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after 1 year |
| 5 | Strictly necessary | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after 1 year |
| 6 | Strictly necessary | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after 1 year |
| 7 | Strictly necessary | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after 1 year |
| 8 | Strictly necessary | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after 1 year |
| 9 | Strictly necessary | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after 1 year |
| 10 | Strictly necessary | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after 1 year |
| 11 | Strictly necessary | JSESSIONID | Preserves users states across page requests | Expires after session |
| 12 | Strictly necessary | wordpress_google_apps_login | Used for secure login to the website with a Google account. | Expires after session |
| 13 | Analytical/performance | lang | Remembers the user’s selected language version of a website. | Expires after session |
| 14 | Analytical/performance | lang | Set by LinkedIn when a web page contains an embedded “Follow us” panel. | Expires after session |
| 15 | Analytical/performance | messagesUtk | Stores a unique ID string for each chat-box session. This allows the website-support to see previous issue issue s and reconnect with the previous supporter. | Expires after 1 year |
| 16 | Analytical/performance | __qca | Collects data on the user’s visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content. | Expires after 1 year |
| 17 | Analytical/performance | _ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Expires after 2 year |
| 18 | Analytical/performance | _ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Expires after 2 year |
| 19 | Analytical/performance | _gat | Used by Google Analytics to throttle request rate | Expires after 1 day |
| 20 | Analytical/performance | _gat | Used by Google Analytics to throttle request rate | Expires after 1 day |
| 21 | Analytical/performance | _gid | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Expires after 1 day |
| 22 | Analytical/performance | _gid | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Expires after 1 day |
| 23 | Analytical/performance | _pxff_tm | Used to distinguish between different users coming from the same IP-address. | Expires after 1 day |
| 24 | Analytical/performance | collect | Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across de vices and marketing channels | Expires after session |
| 25 | Analytical/performance | events/1/f9d051f404 | Registers the website’s speed and performance. This function can be used in context with statistics and load-balancing | Expires after session |
| 26 | Analytical/performance | jserrors/1/f9d051f404 | Registers the website’s speed and performance. This function can be used in context with statistics and lo ad-balancing | Expires after session |
| 27 | Targeting/Advertising | __ab12# | Pending | Expires after one year |
| 28 | Targeting/Advertising | __asc | This cookie is used to collect information on consumer behavior, which is sent to Alexa Analytics – (Amazon). | Expires after one day |
| 29 | Targeting/Advertising | __auc | This cookie is used to collect information on consumer behavior, which is sent to Alexa Analytics – (Amazon). | Expires after one year |
| 30 | Targeting/Advertising | __hmpl | Collects information on user preferences and/or interaction with web-campaign content – This is used on CRM-campaign-platform used by website owners for promoting events or products. | Persistent |
| 31 | Targeting/Advertising | __hssrc | Collects statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising. | Expires after session |
| 32 | Targeting/Advertising | __ptq.gif | Sends data to the marketing platform Hubspot about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels | Expires after session |
| 33 | Targeting/Advertising | _px2 | Registers data on visitors from multiple visits and on multiple websites. This information is used to measur e the efficiency of advertisement on websites. | Expires after one day |
| 34 | Targeting/Advertising | _pxhd | Collects information on visitor behaviour on multiple websites. This information is used on the website, in order to optimize the relevance of advertisement | Expires after one year |
| 35 | Targeting/Advertising | _pxvid | Pending | Expires after 539 days |
| 36 | Targeting/Advertising | _session_id | This cookie creates an interim session ID used as an in-session user ID. | Expires after 13 days |
| 37 | Targeting/Advertising | ads/ga-audiences | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites. | Expires after session |
| 38 | Targeting/Advertising | atrk.gif | This cookie is used to collect information on consumer behavior, which is sent to Alexa Analytics – Alexa Analytics is an Amazon company. | Expires after session |
| 39 | Targeting/Advertising | bcookie | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | Expires after two year |
| 40 | Targeting/Advertising | bcookie | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | Expires after two year |
| 41 | Targeting/Advertising | bcookie | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | Expires after two year |
| 42 | Targeting/Advertising | consent/hod | Registers data on visitors from multiple visits and on multiple websites. This information is used to measur e the efficiency of advertisement on websites. | Expires after session |
| 43 | Targeting/Advertising | GPS | Registers a unique ID on mobile devices to enable tracking based on geographical GPS location. | Expires after one day |
| 44 | Targeting/Advertising | HUBLYTICS_EVENTS_53 | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that the visitor is shown the same advertisement. | Persistent |
| 45 | Targeting/Advertising | hubspotutk | Keeps track of a visitor’s identity. This cookie is passed to the marketing platform HubSpot on form submission and used when de-duplicating contacts. | Expires after one year |
| 46 | Targeting/Advertising | i18n-cached-public-locales | Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement – This also allows the website to limit the number of times that the visitor is shown the same advertisement. | Persistent |
| 47 | Targeting/Advertising | IDE | Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | Expires after one year |
| 48 | Targeting/Advertising | lidc | Used by the social networking service, LinkedIn, for tracking the use of embedded services. | Expires after one day |
| 50 | Targeting/Advertising | Mc | Collects data on the user’s visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. | Expires after 13 months |
| 51 | Targeting/Advertising | PREF | Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos acr oss different websites | Expires after 8 months |
| 52 | Targeting/Advertising | PXh52DW03a_px_c_p_PXh52DW03a | Pending | Expires after session |
| 53 | Targeting/Advertising | PXh52DW03a_pxfp | Pending | Expires after session |
| 54 | Targeting/Advertising | PXh52DW03a_pxtiming | Pending | Expires after session |
| 55 | Targeting/Advertising | pxsid | Registers data on visitor such as IP addresses, geographical location and advertisement interaction. This i nformation is used optimize the advertisement on websites that make use of Rubicon Project-services. | Expires after session |
| 57 | Targeting/Advertising | pxvid | Pending | Expires after 539 days |
| 58 | Targeting/Advertising | r/collect | This cookie is used to send data to Google Analytics about the visitor’s device and behavior. It tracks the v isitor across devices and marketing channels. | Expires after Session |
| 59 | Targeting/Advertising | test_cookie | Used to check if the user’s browser supports cookies | Expires after one day |
| 60 | Targeting/Advertising | UserMatchHistory | Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences. | Expires after 29 days |
| 61 | Targeting/Advertising | VISITOR_INFO1_LIVE | Tries to estimate the users’ bandwidth on pages with integrated YouTube videos | Expires after 179 days |
| 62 | Targeting/Advertising | YSC | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Expires after Session |
| 63 | Targeting/Advertising | yt-remote-cast-installed | Stores the user’s video player preferences using embedded YouTube video | Expires after Session |
| 64 | Targeting/Advertising | yt-remote-connected-devices | Stores the user’s video player preferences using embedded YouTube video | Persistent |
| 65 | Targeting/Advertising | yt-remote-device-id | Stores the user’s video player preferences using embedded YouTube video | Persistent |
| 66 | Targeting/Advertising | yt-remote-fast-check-period | Stores the user’s video player preferences using embedded YouTube video | Expires after Session |
| 67 | Targeting/Advertising | yt-remote-session-app | Stores the user’s video player preferences using embedded YouTube video | Expires after Session |
| 68 | Targeting/Advertising | yt-remote-session-name | Stores the user’s video player preferences using embedded YouTube video | Expires after Session |
Product website
| # | Type of Cookie | Name | Purpose | More information |
|---|---|---|---|---|
| 1 | Strictly necessary | in-token | This is the login token of user accounts. | Expires after 7 days |
| 2 | Analytical/performance | mp_[ID]_mixpanel | End User Analytics. | Expires after 7 days |
| 3 | Strictly necessary | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after 1 year |
| 4 | Strictly necessary | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after session |
| 5 | Functionality | _zicmid | Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits. | Expires after 1 year |
| 6 | Functionality | ajs_anonymous_id | These cookies are generally used for analytics and help count how many people visit a certain site by tracking if you have visited before. | Expires after 1 year |
| 7 | Targeting/Advertising | ajs_group_id | These cookies track visitor usage and events within the website/ | Expires after 1 year |
| 8 | Targeting/Advertising | ajs_user_id | This cookie helps track visitor usage, events, target marketing, and can also measure application performance and stability. | Expires after 1 year |
| 9 | Functionality | mkjs_group_id | Optional cookie for User Onboarding (Self-Service). | Expires after 1 year |
| 10 | Functionality | mkjs_user_id | Optional cookie for User Onboarding (Self-Service). | Expires after 1 year |
Support website
| # | Type of Cookie | Name | Purpose | More information |
|---|---|---|---|---|
| 1 | Strictly necessary | cfduid | Used by the content network, Cloudfare, to identify trusted web traffic. | Expires after 29 days |
| 2 | Strictly necessary | cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after 29 days |
| 3 | Strictly necessary | __cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after 1 year |
| 4 | Strictly necessary | cfduid | Used by the content network, Cloudflare, to identify trusted web traffic. | Expires after 29 days |
| 5 | Strictly necessary | cfruid | This cookie is part of the services provided by Cloudflare – including load-balancing, deliverance of website content and serving DNS connection for website operators. | Expires after Session |
| 6 | Strictly necessary | cfruid | This cookie is part of the services provided by Cloudflare – including load-balancing, deliverance of website content and serving DNS connection for website operators. | Expires after Session |
| 7 | Strictly necessary | help_center_session | Preserves users’ states across page requests. | Expires after Session |
| 8 | Strictly necessary | rc::a | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. | Persistent |
| 9 | Strictly necessary | rc::b | This cookie is used to distinguish between humans and bots. | Expires after Session |
| 10 | Analytical/performance | rc::c | To help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Used for internal analytics. | Expires after Session |
| 11 | Analytical/performance | Hc:da39a3ee5e6b4b0d3255bfef95601890afd80709:recently_visited_articles | Registers statistical data on visitors’ behaviour on the website. Used for internal analytics by the website operator. | Persistent |
| 12 | Targeting/Advertising | NID | Registers a unique ID that identifies a returning user’s device. The ID is used for target ads. | Expires after 6 months |
Technical page
| # | Type of Cookie | Name | Purpose | More information |
|---|---|---|---|---|
| 1 | Strictly necessary | cfduid | Cookie purpose description: Used by the content network, cloudflare, to identify trusted web traffic. | Expires after 29 days |
| 2 | Strictly necessary | algoliasearch-client-js | Necessary to optimize the website’s search bar function. The cookies ensure accurate and fast search results. Data is sent to Ireland (adequate country). | Persistent |
| 3 | Functionality | @@scroll# | Enable a website to remember information that changes the way the website behaves or looks. | Expires after session |
| 4 | Analytical/performance | _ga | Google Analytics: registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Expires after 2 years |
| 5 | Analytical/performance | _gat | Google Analytics: used to throttle request rate. | Expires after 1 day |
| 6 | Analytical/performanc | _gid | Google Analytics: registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Expires after 1 day |
| 7 | Targeting/Advertising | collect | Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels. | Expires after session |
Our use of Google Analytics
We make use of Google Analytics, a web analytics service provided by Google, Inc. (“Google”), which uses cookies to analyse how visitors use our websites. The information generated by the cookie about your use of our websites may be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of measuring your activity on our websites, for compiling statistical reports on overall content interaction activity for us and providing other services relating to website activity and internet usage.
You can prevent the collection of the data generated by the cookie by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available from the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
Further information can be found under http://www.google.com/analytics/terms/gb.html (Google Analytics Terms of Service & Privacy).
Social plugins
We have implemented Social plugins from social networks so that you can share anything of interest to you with your colleagues and connections in social networks.
Our site, may contain social plugins to the external social networking sites such as twitter.com (“Twitter”) and LinkedIn.com (“LinkedIn).
With every visit to our site that carry a plug-in, your browser will set up a direct connection to the Twitter and LinkedIn servers. In the process Twitters and LinkedIn’s-servers recognise which of our websites, applications or content you are currently visiting.
If you are a member of Twitter and/or LinkedIn and you are logged-in while you are visiting our site, Twitter and/or LinkedIn will assign this information to your personal user account. By interaction with one of the plug-ins, e.g. by clicking the like button and/or the Twitter button this information will be sent via your browser directly to Twitter and/or LinkedIn where it will be stored on your respective personal user accounts. The information that you our site, will be transmitted to Twitter and LinkedIn.
