Instana Cookies Policy
This is the Cookies Policy for the website hosted at https://www.instana.com/ (“we“, “us” and “our site“). The site is operated by or on behalf of Instana, Inc. We are committed to protecting and respecting your privacy.
Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies here. However, you may not be able to take full advantage of our website if you do so.
A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser. Others are used to remember you when you return to the site and will last for longer.
We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.
- Required cookies. These are cookies that are required for the operation of our website and under our terms with you, in our legitimate interests. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Functional cookies. They allow us, with your consent, to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily. These are also used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region).
- Advertising cookies. These cookies allow us, with your consent, to record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
We may also work with advertising networks that gather information about the content on our website you visit and on information on other websites and services you visit. This may result in you seeing advertisements [on] [or] [through] our site or our advertisements when you visit other websites and services of third parties. For more information about how to turn this feature off see below or visit http://www.youronlinechoices.co.uk or http://optout.networkadvertising.org/#!/.
The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our site. If you disable all cookies, you will be unable to complete a purchase on our site.
To opt-out of Instana making information relating to cookies, and similar technologies, available to third parties for their own purposes, you can also opt-out by going to “Cookie preferences” in the footer and setting your cookie preferences to “Required”.
Additionally, Product Users can submit their preferences under “User-Settings” and Privacy/Communication Preferences within the Instana Dashboard.
You can change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:
For Microsoft Internet Explorer:
- Choose the menu “tools” then “Internet Options”
- Click on the “privacy” tab
- Select the setting the appropriate setting
For Google Chrome:
- Choose Settings> Advanced
- Under “Privacy and security,” click “Content settings”.
- Click “Cookies”
- 1. Choose Preferences > Privacy
- Click on “Remove all Website Data”
For Mozilla firefox:
- Choose the menu “tools” then “Options”
- Click on the icon “privacy”
- Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
- Choose the menu Files”> “Preferences”
Except for essential cookies, all cookies used on our site will expire in up to two years.
You can find more information about the individual cookies we use and the purposes for which we use them here: https://www.instana.com/cookie-policy/
|1||Required||__cfduid||Used by the content network, Cloudflare, to identify trusted web traffic.||Expires after 29 days|
|2||Required||INSTANA_JSESSIONID||Preserves users states across page requests||Expires after session|
|3||Required||in-token||This is the login token of user accounts.||Expires after 7 days|
|4||Required||in-read-release-notes-version||Stores which release notes version has been seen in order to avoid presenting the same release notes multiple times to the user.||Persistent|
|5||Required||traceView.showMobileAppMonitoringData||Stores whether mobile app data should been shown within the trace load view.||Persistent|
|6||Required||traceView.showWebsiteMonitoringData||Stores whether website data should been shown within the trace load view.||Persistent|
|7||Required||maintenanceNote.lastViewedTimestamp||Stores the last time we showed a maintenance message to the user. This is done to avoid showing the message too frequently within one page load.||Persistent|
|8||Functional||apc_local_id||User Onboarding and NPS store survey.||Persistent|
|9||Functional||apc_user_id||User Onboarding and NPS store survey.||Persistent|
|10||Functional||apc_my_id||User Onboarding and NPS store survey.||Expires after session|
|11||Functional||apc_my_id_ts||User Onboarding and NPS store survey.||Expires after session|
|12||Functional||apc_user||User Onboarding and NPS store survey.||Expires after session|
|13||Functional||mkjs_group_id||User Onboarding and NPS store survey.||Expires after 1 year|
|14||Functional||mkjs_user_id||User Onboarding and NPS store survey.||Expires after 1 year|
|15||Functional||_zicmid||Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits.||Expires after 1 year|
|16||Functional||in-session||Used for session tracking in order to gain insights into activity of end-users across page loads. Session tracking specifically enables Instana to determine end-user impact in the absence of defined user information.||Persistent|
|17||Functional||_ga||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||Expires after 2 years|
|18||Functional||mp_[ID]_mixpanel||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||Expires after 7 days|
Our use of Google Analytics
You can prevent the collection of the data generated by the cookie by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available from the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
Further information can be found under http://www.google.com/analytics/terms/gb.html (Google Analytics Terms of Service & Privacy).
Our use of AcuityAds
You can opt out of interest-based advertising provided by AcuityAds directly by visiting the following link: https://privacy.acuityads.com/opt-out.html
We have implemented Social plugins from social networks so that you can share anything of interest to you with your colleagues and connections in social networks.
Our site, may contain social plugins to the external social networking sites such as twitter.com (“Twitter”) and LinkedIn.com (“LinkedIn).
With every visit to our site that carry a plug-in, your browser will set up a direct connection to the Twitter and LinkedIn servers. In the process Twitters and LinkedIn’s-servers recognise which of our websites, applications or content you are currently visiting.
If you are a member of Twitter and/or LinkedIn and you are logged-in while you are visiting our site, Twitter and/or LinkedIn will assign this information to your personal user account. By interaction with one of the plug-ins, e.g. by clicking the like button and/or the Twitter button this information will be sent via your browser directly to Twitter and/or LinkedIn where it will be stored on your respective personal user accounts. The information that you our site, will be transmitted to Twitter and LinkedIn.