Instana Cookies Policy

This is the Cookies Policy for the website hosted at https://www.instana.com/ (“we“, “us” and “our site“). The site is operated by or on behalf of Instana, Inc. We are committed to protecting and respecting your privacy.
This policy, (together the website terms of supply, the Instana privacy policies and any other documents referred to on it) sets out our use of cookies and other similar technologies on our site. It should be read in conjunction with our website https://www.instana.com/privacy-policy/ and product https://docs.instana.io/instana-privacy-policy-latest.pdf privacy policies.

Our use of cookies and other similar technologies

Our site uses cookies and/or other similar technologies such as device-IDs, pixel tags or web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

Our site uses cookies and similar technologies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies here. However, you may not be able to take full advantage of our website if you do so.

A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser. Others are used to remember you when you return to the site and will last for longer.

We use these cookies and other technologies on the basis that they are necessary for the performance of a contract with you, or because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.

We use cookies [and/or other similar technologies, such as [tracking GIFs, web beacons pixel codes and in-app IDs], either alone or in combination with each other to create a unique device ID.

  • Required cookies. These are cookies that are required for the operation of our website and under our terms with you, in our legitimate interests. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Functional cookies. They allow us, with your consent, to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily. These are also used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region).
  • Advertising cookies. These cookies allow us, with your consent, to record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

We may also work with advertising networks that gather information about the content on our website you visit and on information on other websites and services you visit. This may result in you seeing advertisements [on] [or] [through] our site or our advertisements when you visit other websites and services of third parties. For more information about how to turn this feature off see below or visit http://www.youronlinechoices.co.uk or http://optout.networkadvertising.org/#!/.

Disabling cookies

The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off.  If you only disable third party cookies, you will not be prevented from making purchases on our site.  If you disable all cookies, you will be unable to complete a purchase on our site.

To opt-out of Instana making information relating to cookies, and similar technologies, available to third parties for their own purposes, you can also opt-out by going to “Cookie preferences” in the footer and setting your cookie preferences to “Required”.

Additionally, Product Users can submit their preferences under “User-Settings” and Privacy/Communication Preferences within the Instana Dashboard.

You can change your website browser settings to reject cookies.  How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Google Chrome:

  1. Choose Settings> Advanced
  2. Under “Privacy and security,” click “Content settings”.
  3. Click “Cookies”

For Safari:

  1. 1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data”

For Mozilla firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu Files”> “Preferences”
  2. Privacy

Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Site.

Except for essential cookies, all cookies used on our site will expire in up to two years.

You can find more information about the individual cookies we use and the purposes for which we use them here: https://www.instana.com/cookie-policy/

Public Website

Technical Documentation

Product Website

# Category Name Purpose More information
1 Required __cfduid Used by the content network, Cloudflare, to identify trusted web traffic. Expires after 29 days
2 Required INSTANA_JSESSIONID Preserves users states across page requests Expires after session
3 Required in-token This is the login token of user accounts. Expires after 7 days
4 Required in-read-release-notes-version Stores which release notes version has been seen in order to avoid presenting the same release notes multiple times to the user. Persistent
5 Required traceView.showMobileAppMonitoringData Stores whether mobile app data should been shown within the trace load view. Persistent
6 Required traceView.showWebsiteMonitoringData Stores whether website data should been shown within the trace load view. Persistent
7 Required maintenanceNote.lastViewedTimestamp Stores the last time we showed a maintenance message to the user. This is done to avoid showing the message too frequently within one page load. Persistent
8 Functional apc_local_id User Onboarding and NPS store survey. Persistent
9 Functional apc_user_id User Onboarding and NPS store survey. Persistent
10 Functional apc_my_id User Onboarding and NPS store survey. Expires after session
11 Functional apc_my_id_ts User Onboarding and NPS store survey. Expires after session
12 Functional apc_user User Onboarding and NPS store survey. Expires after session
13 Functional mkjs_group_id User Onboarding and NPS store survey. Expires after 1 year
14 Functional mkjs_user_id User Onboarding and NPS store survey. Expires after 1 year
15 Functional _zicmid Live chat widget sets the cookies to store the Zopim Live Chat ID used to identify a device across visits. Expires after 1 year
16 Functional in-session Used for session tracking in order to gain insights into activity of end-users across page loads. Session tracking specifically enables Instana to determine end-user impact in the absence of defined user information. Persistent
17 Functional _ga Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 2 years
18 Functional mp_[ID]_mixpanel Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Expires after 7 days

Our use of Google Analytics

We make use of Google Analytics, a web analytics service provided by Google, Inc. (“Google”), which uses cookies to analyse how visitors use our websites. The information generated by the cookie about your use of our websites may be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf for the purpose of measuring your activity on our websites, for compiling statistical reports on overall content interaction activity for us and providing other services relating to website activity and internet usage.

You can prevent the collection of the data generated by the cookie by Google, as well as the processing of this data by Google, by downloading and installing the browser plug-in available from the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Further information can be found under http://www.google.com/analytics/terms/gb.html (Google Analytics Terms of Service & Privacy).

Our use of AcuityAds

We make use of cookies and/or pixels provided by AcuityAds to help in providing, targeting and measuring advertising campaigns on our and other websites. Pixels and/or cookies are storing pseudonymous user data which does not allow AcuityAds or us to identify you directly but to recognize a browser and/or device over time. AcuityAds also collects basic log information such as your IP address, webpages you have visited, data and time of that visti, domain type and user interactions with ads provided by AcuityAds and related third parties. Log information is kept for a maximum period of 3 months, while for EU visitors this information is only stored for a few days. For for information, please visit: https://www.acuityads.com/privacy-policy/

You can opt out of interest-based advertising provided by AcuityAds directly by visiting the following link: https://privacy.acuityads.com/opt-out.html

Social plugins

We have implemented Social plugins from social networks so that you can share anything of interest to you with your colleagues and connections in social networks.

Our site, may contain social plugins to the external social networking sites such as twitter.com (“Twitter”) and LinkedIn.com (“LinkedIn).

With every visit to our site that carry a plug-in, your browser will set up a direct connection to the Twitter and LinkedIn servers. In the process Twitters and LinkedIn’s-servers recognise which of our websites, applications or content you are currently visiting.

If you are a member of Twitter and/or LinkedIn and you are logged-in while you are visiting our site, Twitter and/or LinkedIn will assign this information to your personal user account. By interaction with one of the plug-ins, e.g. by clicking the like button and/or the Twitter button this information will be sent via your browser directly to Twitter and/or LinkedIn where it will be stored on your respective personal user accounts. The information that you our site, will be transmitted to Twitter and LinkedIn.