TIH is South Africa’s leading financial service provider, with a portfolio of short-term and long-term insurers, health insurance, and provides an insurance and personal finance comparison platform.

Industry: Insurance

Location: South Africa

Tech Stack:

.NET, Java, Node.js, SQL, Microsoft SQL, Nginx, and AWS (EC2)

The Challenge

Pinpointing the root cause of application or service issues without code-level monitoring is a manual process that could take anywhere from hours to days to complete.

The Solution

  • Application Perspectives: Providing a custom view of specific services and how they are performing.
  • Custom Dashboards: Combining always accurate IT and Business Metrics without limits.
  • Automatic Root Cause Analysis: Jumping from service alerts into automated analysis and the code or service event that caused it
  • Smart Alerts: Automatically generated alerting configurations using relevant KPIs and automatic threshold detection for use cases like website slowness or website errors.

The Results

Automatic monitoring significantly boosts productivity