License Activation and Renewal

Licensing Operations

instana license download

Reads the sales_key and agent_key that are defined in the settings.hcl file, downloads the license file from Instana SaaS, and saves it to the license folder. The command requires an internet connection and you can also run the command from a machine that does not have Instana installed.

instana license import

Imports your license into the configuration of your backend. It searches for the license file in the same folder from where you run the command.

To specify a path to your license file, run this command:

instana license import -f <path/to/file>

License Activation

NOTE: Your browser will be redirected to Instana SaaS during this process. Please ensure that you have an Internet connection. The connection is only necessary for the browser, and not the Instana backend itself. The backend needs no internet connection during this process.

  1. To activate your On-Premises license, login into Instana and click More -> Management Portal, and then click License:
  2. Click Activate License to be directed to the Instana SaaS.
  3. Accept the Terms of Service and click Activate.

    Your license ID is checked and a licence key, which includes a valid for time range, is automatically generated.

    After 10 seconds, you are directed back to your On-Premises management portal with the license completed and activated. Please do not interrupt the redirection. In addition, the license details are sent by email to the primary contact.

License Renewal

To review or activate a license at any given time, click More -> Management Portal, and then click License.

Please contact sales in order to change your license. The process activation of a new license is the same as described above.

You are notified before your license expires. After expiration, Instana stops accepting new data. However, you will still be able to access your old data.