LIST OF SUB-PROCESSORS

A sub-processing relationship within the meaning of this section shall not exist in those cases where the Processor procures purely ancillary services from third parties to assist it in performing its business activities. These include, for example, services in the areas of waste disposal, cleaning and building security, postal/transport services, as well as mere telecommunications services not specifically related to the services which the Processor is providing to the Controller. The Processor shall nevertheless enter into agreements and implement technical and organizational measures with such third parties to the extent necessary to ensure an adequate level of data protection.

Cloud Infrastructure

Name Services provided Entity Country
Amazon Web Services, Inc. Platform hosting & Infrastructure United States of America
Cloudflare, Inc. Content Delivery Network (“CDN”) and DDoS protection United States of America

Alternative Cloud Infrastructure

Name Services provided Entity Country
Google LLC Platform hosting & Infrastructure (GCP) United States of America

Subsidiaries of Instana, Inc.

Name Services provided Entity Country
Instana GmbH SaaS Operation, User Support Germany
Instana DOO Novi Sad User Support Serbia
Instana UK Ltd User Support United Kingdom

Third-Party User Support

Name Services provided Entity Country
Bulpros Consulting AD External User Support Staff Bulgaria
ZenDesk, Inc. Support Ticket Platform United States of America

Others

Name Services provided Entity Country
HubSpot, Inc. CRM-System and Newsletter Subscription United States of America
OneLogin, Inc. Identity & Access Management Solution United States of America
Salesforce, Inc. CRM-System United States of America
Slack Technologies, Inc. Instant Messaging Platform United States of America

 

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