Information Letter for Customers

Name and contact information of those responsible:
INSTANA, Inc.
222 Merchandise Mart Plaza, Suite 1212
Chicago, IL 60654
United States of America

Contact information of the external INSTANA data protection officer:
Tobias Erdmann
SICDATA Unternehmensberatung
Schlachthofstraße 23a
42651 Solingen
Germany
E-Mail: dataprotection@instana.com

Purpose of the process and legal foundation:
Data processing is used for contract initiation, contract implementation and contract processing. Processing your data is according to article 6(1)(b) EU-DSGVO mandatory to fulfil a contract. In addition, article 6(1)(f) applies to the safeguarding of the legitimate interest.

Categories of data and data origin:
We process data which we have received by you or collected by ourselves according to the following categories:

  • Title, first name, surname
  • E-Mail-address,
  • Address,
  • Telephone number (landline and/or mobile number)

as well as further data if necessary, which are necessary to execute the contract.

Recipient:
If necessary, your personal data may be disclosed to INSTANA’s subsidiaries in Europe. Your personal data will not be disclosed to third parties which aren’t mentioned below.

Depending on the type of our business relationship, your personal data could be stored at:

Amazon Web Services, Inc.:
410 Terry Avenue North
Seattle WA 98109
United States of America

HubSpot, provided by HubSpot, Inc.:
25 First Street, 2nd Floor
Cambridge, MA 02141
United States of America

Nova.ai, provided by Nova Labs, Inc.:
149 Natoma St, 2nd Floor
San Francisco, CA 94105
United States of America

Connect and Sell provided by ConnectandSell, Inc.:
50 University Avenue, Suite B310
Los Gatos, CA 95030
United States of America

Duration of the data retention:
After ending the contractual relationship, the data is going to be saved according to article 6(1) page 1 lit. c EU-DSGVO due to tax and commercial retention period and documentation obligation or if you have consented to a saving beyond article 6(1) page 1 lit. c EU-DSGVO.

Right of the person concerned:
You have the following rights according to article 15 to 22 EU-DSGVO when the statutory prerequisites exist:

Right to information, correction, deletion, process limitation, data portability.

Furthermore, according to article 14(2)(c) in connection with article 21 EU-DSGVO you have the right to object to processing which is based on article 6(1)(f) EU-DSGVO.

Right to appeal at the supervisory authority:
According to article 77 EU-DSGVO you have the right to appeal to the supervisory authority if you believe that the processing of your personal data is not conducted according to law:

Name and address of the responsible supervisory authority:
Landesbeauftragte für Datenschutz und Informationsfreiheit
Nordrhein-Westfalen
Postfach 20 04 44
40102 Düsseldorf
Germany

Tel.: +49 211 38424-0
Fax: +49 211 38424-10
E-Mail: poststelle@ldi.nrw.de

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