Information Letter for Customers

Name and contact information of the data controller:
INSTANA, Inc.
222 South Riverside Plaza, 15th Floor
Chicago, IL 60606
United States of America

E-Mail: dataprotection@instana.com

Contact information of the external INSTANA data protection officer:
SICDATA Unternehmensberatung
Tobias Erdmann
Schlachthofstraße 23a
42651 Solingen
Germany

Purpose of the process and legal foundation:
Data processing is used for contract initiation, contract implementation and contract processing. Processing your data is according to article 6(1)(b) EU-DSGVO mandatory to fulfill a contract. In addition, article 6(1)(f) applies to the safeguarding of the legitimate interest as it relates to the direct advertisement of our own solution.

Categories of data and data origin:
We process data which we have received by you or collected by ourselves according to the following categories:

  • Title, first name, surname
  • E-Mail-address,
  • Address,
  • Telephone number (landline and/or mobile number)

as well as further data if necessary, which are necessary to execute the contract.

Recipient:
Your personal data will not be disclosed to third parties which aren’t mentioned below.

If necessary, your personal data is accessed by our affiliates:

INSTANA GmbH
Dunkelnberger Str. 39
42697 Solingen
Germany

INSTANA UK Ltd.
5 New Street Square
London EC4A 3TW
UK

INSTANA DOO NOVI SAD
Futoška 71
21000 Novi Sad
Južno-Bački
Serbia

Depending on the type of our business relationship, your personal data is stored at one of our sub processors:

HubSpot, provided by HubSpot, Inc.:
25 First Street, 2nd Floor
Cambridge, MA 02141
United States of America

AWS, provided by Amazon Web Services, Inc.:
440 Terry Ave N
Seattle, WA 98109
United States of America

Connect and Sell provided by ConnectandSell, Inc.:
50 University Avenue, Suite B310
Los Gatos, CA 95030
United States of America

Duration of the data retention:
When having no contractual relationship, the data is going to be saved according to article 6(1) page 1 lit. c GDPR. If necessary, your data can be stored longer due to tax and commercial retention period and documentation obligation or if you have consented to a saving beyond article 6(1) page 1 lit. c GDPR

Right of the person concerned:
You have the following rights according to article 15 to 22 GDPR when the statutory prerequisites exist:

  • Right to information, correction, deletion, process limitation, data portability.
  • Furthermore, according to article 14(2)(c) in connection with article 21 GDPR you have the right to object to processing which is based on article 6(1)(f) GDPR.

Right to appeal at the supervisory authority:
According to article 77 GDPR you have the right to appeal to the supervisory authority if you believe that the processing of your personal data is not conducted according to law.

International Data Transfer:
We primarily store your personal data in the United States and the European Economic Area (the “EEA”). We have applied appropriate safeguards for non-EEA data transfer that require your personal information to remain protected among our affiliates and other third-parties described above. The appropriate safeguards include the implementation of the European Standard Contractual Clauses, which require all third-parties involved to protect the personal data they process in accordance with GDPR.

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