Information Letter for Customers

Name and contact information of the data controller:
222 South Riverside Plaza, 15th Floor
Chicago, IL 60606
United States of America

E-Mail: [email protected]

Contact information of the external INSTANA data protection officer:
SICDATA Unternehmensberatung
Tobias Erdmann
Heiligenstock 34d
42697 Solingen

Purpose of the process and legal foundation:
Data processing is used for contract initiation, contract implementation and contract processing. Processing your data is according to article 6(1)(b) EU-DSGVO mandatory to fulfill a contract. In addition, article 6(1)(f) applies to the safeguarding of the legitimate interest as it relates to the direct advertisement of our own solution.

Categories of data and data origin:
We process data which we have received by you or collected by ourselves according to the following categories:

  • Title, first name, surname,
  • Photo,
  • E-Mail-address,
  • IP-address,
  • Physical Address,
  • Telephone number (landline and/or mobile number),
  • Voice Recording,

as well as further data if necessary, which are necessary to execute the contract.

Your personal data will not be disclosed to third parties which aren’t mentioned below.

If necessary, your personal data is accessed by our affiliates:

Dunkelnberger Str. 39
42697 Solingen

5 New Street Square
London EC4A 3TW

Futoška 71
21000 Novi Sad

Depending on the type of our business relationship, your personal data can be processed by the following sub processors:

Amazon Web Services, Inc.
440 Terry Ave N
Seattle, WA 98109
United States of America

Salesforce, Inc.
415 Mission St 3rd Floor
San Francisco, CA 94105
United States of America

ConnectandSell, Inc.
50 University Avenue, Suite B310
Los Gatos, CA 95030
United States of America

Google LLC
1600 Amphitheater Pkwy
Mountain View, CA 94043
United States of America

Outreach Cooperation
333 Elliott Ave W #500
Seattle, WA 98119
United States of America Ltd
814 Mission St, Floor 4
San Fransisco, CA 94103
United States of America

HubSpot, Inc.
25 First Street, 2nd Floor
Cambridge, MA 02141
United States of America

Duration of the data retention:
When having no contractual relationship, the data is going to be saved according to article 6(1) page 1 lit. c GDPR. If necessary, your data can be stored longer due to tax and commercial retention period and documentation obligation or if you have consented to a saving beyond article 6(1) page 1 lit. c GDPR

Right of the person concerned:
You have the following rights according to article 15 to 22 GDPR when the statutory prerequisites exist:

  • Right to information, correction, deletion, process limitation, data portability.
  • Furthermore, according to article 14(2)(c) in connection with article 21 GDPR you have the right to object to processing which is based on article 6(1)(f) GDPR.

Right to appeal at the supervisory authority:
According to article 77 GDPR you have the right to appeal to the supervisory authority if you believe that the processing of your personal data is not conducted according to law.

International Data Transfer:
We primarily store your personal data in the United States and the European Economic Area (the “EEA”). We have applied appropriate safeguards for transfers of data outside the EEA that require your personal information to remain protected among our affiliates and other third-parties described in this document. The appropriate safeguards include the implementation of the European Standard Contractual Clauses, which require all companies involved to protect the personal data they process in accordance with GDPR. For more information about these safeguards please contact us at [email protected].

For more information, please refer to our Privacy Policy.

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