Instana, Inc. Privacy Policy

Last modified: March 13, 2019

1. An overview of data protection
General

The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice.

How do we collect your data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

2. General information and mandatory information
Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

222 Merchandise Mart Plaza
Suite 1212
Chicago, IL 60654

Telephone: +1 (415) 340-2777

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

Opposition to promotional emails

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

3. Data protection officer
Statutory data protection officer

We have appointed a data protection officer for our company.

SICDATA Unternehmensberatung
Tobias Erdmann
Schlachthofstraße 23a
42651 Solingen
Germany

Telephone: +49 (212) 659-850
Email: erdmann@sicdata.de

4. Data collection on our website
Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data will not be combined with data from other sources.

The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

Registration on this website

You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.

We will process the data provided during registration only based on your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.

5. Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic data collection by Google Analytics

This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section “Refusal of data collection”.

6. Newsletter
Newsletter data

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the “unsubscribe” link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

7. Additional Analytics, plugins and tools
Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.

HubSpot Analytics

Our website is using HubSpot, a service provided by HubSpot Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, United States of America. HubSpot is used in order to provide your contact details as well as other information. This information will be stored on servers of HubSpot, Inc. The information is used to get in contact with visitors of our website and to track which services of our company may interest you. We use all recorded data only for optimization of our marketing based on Art. 6 GDPR.

HubSpot; Inc. is using collected information in order to evaluate the usage of our website and to create reports of the website activities. HubSpot uses so-calledso called “cookies”. The information generated by cookies about your use of our website is stored on servers provided by HubSpot, Inc. You are able to opt-out by blocking relevant cookies in your browser – this can be done by modifying cookie settings in your web browser our by using web privacy tools like “uBlock Origin” as an add-on for your browser.

HubSpot, Inc. is subject to several data privacy standards such as TRUSTe ’s Privacy Seal, the Privacy Shield and the U.S. – Swiss Safe Harbor Framework

For more information, please visit: https://legal.hubspot.com/privacy-policy

AdRoll

Our website is using AdRoll, a service provided by AdRoll, Inc. 2300 Harrison Street Second Floor, San Francisco, CA 94110, United States of America.

AdRoll is used in order to evaluate the usage of our website. AdRoll uses anonymous cookies to send you retargeted advertisements as soon as you’ve visited our website.

You can opt-out of AdRoll remarketing service by visiting: http://info.evidon.com/pub_info/573?v=1&nt=1&nw=false

For more information, please visit: http://www.adroll.com/about/privacy

Facebook social plugins

Our website is using the “Facebook Share Button” provided by Facebook, Inc. 1601 South California Avenue, Palo Alto, CA 94304, United States of America. The Facebook plugin “Share Button” can be recognized by the Facebook logo on our websites.

For more information regarding Facebook Plugins as well as the way they work, please visit: http://developers.facebook.com/docs/plugins/.

A direct communication is made between your web browser and Facebook if you are visiting our website. Facebook receives the information that you have visited our website as well as your IP address. By clicking on the Facebook “Share” button while you are logged into your Facebook account, you can link specific content of our website to your Facebook profile.

For more information regarding data privacy standards of Facebook, please visit: http://facebook.com/policy.php.

You can log out of your Facebook account, if you don’t want Facebook to track your visit on our website.

Twitter conversion tracking

Our website is using conversion tracking provided by “Twitter Tailored audiences” offered provided by Twitter, Inc. 1355 Market St. Suite 900, San Francisco, CA 94103, United States of America.

Conversion tracking is used for targeted advertising and ROI measurements of performed marketing campaigns. LinkedIn conversion tracking is done by a JavaScript code which stores a cookie in your web browser.

You are able to opt-out by following these instructions: https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads.

You are also able to opt-out by blocking relevant cookies in your browser – this can be done by modifying cookie settings in your web browser our by using web privacy tools like “uBlock Origin” as an add-on for your browser.

For more information, please visit: http://twitter.com/privacy.

Twitter social plugins

We are using the “Twitter Share Button” on our website provided by Twitter, Inc. 1355 Market St. Suite 900, San Francisco, CA 94103, United States of America.

The “Share Button” is recognizable by the Twitter logo. You are able to share certain content of our website with your Twitter account with the help of those buttons. Your web browser is building a direct connection to Twitter servers if you visit our website. Only the IP address of the user is transmitted along with the URL of the website when the button is used. You can share certain content of our website via Twitter by using the “Share Button”, please be aware that Twitter might use this information for retargeted advertisements.

You can log out of your Twitter account, if you don’t want Twitter to track your visit on our website.

You can opt-out from Twitter’s retargeted advertisements by following their instructions: https://support.twitter.com/articles/20170405.

For more information, please visit: http://twitter.com/privacy.

LinkedIn conversion tracking

Our website is using conversion tracking provided by the “LinkedIn Insight Tag” and offered by LinkedIn, Corp 605 E Maude Ave Sunnyvale, CA 94085 United States of America.

Conversion tracking is used for targeted advertising and ROI measurements of performed marketing campaigns. LinkedIn conversion tracking is done by a JavaScript code which stores a cookie in your web browser.

You are able to opt-out by blocking relevant cookies in your browser – this can be done by modifying cookie settings in your web browser our by using web privacy tools like “uBlock Origin” as an add-on for your browser.

For more information, please visit: https://www.linkedin.com/legal/privacy-policy.

LinkedIn social plugins

Our website is using the “LinkedIn Share Button” provided by LinkedIn, Corp 605 E Maude Ave Sunnyvale, CA 94085 United States of America.

The “Share Button” is recognizable by the LinkedIn logo on our website. When you visit our website, the plugin will establish a direct connection between your web browser and LinkedIn servers. LinkedIn receives the URL you’ve visited along with your IP-Address. You can share certain content of our website by clicking on the “LinkedIn Share Button” while you are logged into your LinkedIn account.

You can log out of your LinkedIn account, if you don’t want LinkedIn to track your visit on our web site.

For more information, please visit: https://www.linkedin.com/legal/privacy-policy.

G2Crowd

We are using tracking techniques offered by G2 Crowd, Inc., 20 N Wacker Dr., Suite 1800, Chicago, IL 60606, United States of America.
The scripting is used to determine if a visitor of our website has visited G2Crowd (https://www.g2crowd.com/) within 30 days of that visit. G2Crowd itself can be used by our customers to write reviews of our products and services. All information collected is only company level data, there is no personal data collected.

You are able to opt-out by blocking relevant cookies in your browser – this can be done by modifying cookie settings in your web browser our by using web privacy tools like “uBlock Origin” as an add-on for your browser.

G2Crowd is self-certified under the EU-US Privacy Shield and the Swiss-US Privacy Shield.

For more information, please visit: https://www.g2crowd.com/static/privacy.

Hotjar

We are using tracking services offered by Hotjar Ltd., Level 2 St Julians Business Centre, 3 Elia Zammit Street, St Julians STJ 1000, Malta, Europe.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

For more information, please visit: https://www.hotjar.com/legal/policies/privacy.

Instana EUM

This website uses web application performance monitoring provided by Instana, Inc., 222

Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654, United States of America.

Instana supports website monitoring by analyzing actual browser request times and route loading times. This allows detailed insights into the web browsing experience of end-users, as well as deep visibility into application call paths.

Usage statistics are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

Source: www.erecht24.de